Cancellation, returns and refunds
You have certain rights under the law. These include:
- that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
- certain remedies if a product is defective; and
- a right to cancel your order within 28 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).
- cancellation can be communicated by emailing hazel@hazelkaye.com
Return of non-faulty goods
We hope you will be satisfied with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:
- you notify us in writing that you are cancelling your purchase no later than the 28 working days after the day on which you received your product;
- you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged;
- you may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at hazel@hazelkaye.com
- you will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or misdescribed.
Please return the Product in suitable packaging. We will refund the purchase price and original delivery charge of any goods returned no later than 14 days from the day when you give us notice of cancellation.Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.